During the final days at Denver’s old staplelon airport, a crowded United flight was canceled.

A single agent was rebooking a long line of inconvenienced travelers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said.“I HAVE to be on this flight and it has to be FIRST CLASS”The agent replied,“I’m sorry, sir. I’ll be happy to try to help you, but I’ve got to help these folks first, and I’m sure we’ll be able to work something out.”

The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, “Do you have any idea who I am?”

Without hesitating, the agent smiled and grabbed her public address microphone.“May I have your attention please?”she began, her voice bellowing throughout the terminal.“We have a passenger here at the gate WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his dientify, please come to the gate.”

在丹佛市塔里顿机场最后使用的几天里，一个联航的航班备取消，这给该航班的众多乘客带来了不便。一名航班代理员正在为排成长队的旅客重新安排班次。突然，以为怒气冲冲的旅客推开人群来到航班代理处。他把机票摔在台子上说：“我必须乘这趟班机，而且必须是头等舱。”航班代理员回答：“对不起，先生。很高兴能为那您服务，但我们必须先帮这些人安排航班。我想我们一定能解决问题。”

然而，那位乘客并不为之所动。他大声问道以便让他身后的乘客听到，“你知道我是谁吗？”

航班代理员微微一笑，毫不犹豫地抓起扩音器说到：“请注意，”她的声音响彻整个大厅，“我们这里有一名乘客不知道自己是谁，若有人知道他的身份请到登机门来。”