I .Ask and answer the following questions in pairs.
1.Who made the telephone call?
2. Who was Anna Brown?
3. Who did she want to speak to?
4. Was the manager in for the moment?
5. When would the manager come back?
6. What did Tang advise Anna Brown to do?
7. Could she call back before eleven? Why not?
8. She could call Mr. Pan on the plain, couldn’t she?
8. She could call Mr. Pan on the plain, couldn’t she?
9. What did she ask Tang to do then?
10. Anna Brown wanted to leave a message, didn’t she ?
11. What was the message about?
12. Anna Brown didn’t agree to Mr. Pan’s proposal, did she?
13. Whay else did Anna Brown ask Tang to do?
14. Could it be done easily?
II. Fill in the blanks with propositions or adverbs.
1. Thank you ________ everything you’ve done.
2. Sorry, Mr. Zhang isn’t ______. Will you call again at ten?
3. There’s a bell ______ the desk.
4. They are very considerate. They’ve thought _____ everything.
5. It’s pleasure to be ______ help.
6. You can get a city map ______ the service counter downstairs.
7. They’re leaving ______ London next week.
8. She’ll be basck ______ an hour.
9. You’re wanted _____ the phone, Mr. Smith.
10. She’s agreed _____ our quotation.
III. Complete the following dialogues.
1. A: This is Textile Import and Export Corporation.
B: _________?
A: Hold the line, please.
B: That’s to bad.
A: ________?
B: I’m afraid I won’t be free this afternoon.
A: _________?
B: That’s very kind of you. Please just tell Mr. Zhang to go and meet Mr. Smith
At the airport tomorrow morning. Mr. Smith will arrive at 9 o’clock.
A: __________?
B: That’s all.
2. Mrs. Hobbs: _____?
Zhang: Yes, Customer Service. Can I help you?
Mrs. Hobbs: __________, please.
Zhang: Mr. Wang is out now. _______, please?
Mrs. Hobbs: This is Hobbs from the ABC Company. May I …
Zhang: Sorry to interrupt. What did you say your name is?
Mrs. Hobbs: _________.
Zhang: I can’t hear you. __________? Mrs. Hobbs from the ABC Company?
I see.
Mrs. Hobbs: You know, Mr. Wang and I are going to have a talk this evening. Now I have to tell him I won’t be free this evening. I’m very sorry for it.
Zhang: Well, I’ll tell him about it. Anything else?
Mrs. Hobbs: ______.
Zhang: That’s al right. Good-bye then.
IV. Translate the following.
总机：喂，这里是四方进出口公司。您是哪一位？
张敏：我是张敏。我要和李秘书说话。
总机：请别挂，我给你接她办公室……对不起，她办公室没人。
张敏：那么请给我接刘丽，606分机。
（接线员接606分机）
刘丽：我是刘丽。愿意为您效劳。
张敏：嗨，刘丽。我是张敏。
刘丽：张敏，你好吗？
张敏：不太好。我感冒了。有点发烧，还咳嗽。昨晚一夜也没睡好。
刘丽：真是的。
张敏：不过也不太严重。只是今天不能来上班了。医生说我得休息几天，
待在家中。麻烦你告诉李秘书好吗？
刘丽：行。待会儿我把这情况告诉她。自己当心点，好好休息。
张敏：谢谢。我会注意的。再见。
