We regret to tell you that the goods you sent us are not in conformity with the specifications of the contract.

--You don’t say!

The price has been readjusted.

--You don’t say! It seems yoy’re always adjusting your price.

We’re sorry there are no stocks available at present.

--You don’t say! I twas only the day before yesterday that you told me stocks were enough to meet demand.

The quality of your goods is far below the standard.

--You don’t say.

II. To our disappointment, we found a short-weight of 45 tons.

--Thar’s readlly very strange.

To our great, the goods have failed to arrive here on time.

--That’s very strange.

To our surprise, the quality of your first shipment is not in conformity with the specifications.

--That’s really very strange.

To our satisfaction, everything has come off smoothly.

--That’s readlly very comforting.

III. I’m afraid we cannot entertain your claim, as it has nothing to do with us.

  --But the goods were found to be 45 tons short.

We cannot extertain your claim as the goods were bought on FOB terms.

--Then, who should be held responsible for the damage?

We cannot accept your claim, as we are not liable for the damage.

--But the survey report shows the damage is due to poor packing and you are terefore responsible for it.

  We have to reject your claim as the goods were damaged during transit.

--Do you mean we must lodge our claim against the Insurance Company?

IV. Tn view of friendly business re;ationship, we are prepared to meet your claim for the 45 tons short-weight.

  Thank you.

In view of large number of complaints we have had about this particular line, we feel we must ask you to accept the return  of the remaining stock.

In view of the present high customs duty on this type pf article, we have decided to import only on special request.

--That will greatly reduce the trade between us, I’m afraid.

In view of the difficulties we are in , we cannot agree to a contract on tgose terms,.

--I’m sorry to hear that.

Do I understand that the inspcetion fee is also for your sccount?

--Yes, also the inspection fee.

Do I understand that hsipment can be made immediately on receipt of L/C so as to step up our turnover?

--Yes, that’s it.

Do I understand that if I open the L/C before the end May, I’ll be able to get the goods in time?

--Yes, op[en the L/C before the end of Mayt, and you’ll get the goods in time for the shopping season.