熟读2分钟
Don't mention it.
I beg your pardon.
Would you give me your name?
Sorry to trouble you.
不用客气。
对不起。
请问尊姓大名。
对不起，打扰您一下。

一边听一边练
A: Excuse me, Miss. May I ask you some questions about cosmetics?
B: Well, all right.
A: What brand do you usually buy for your cosmetics?
B: AUPRES.
A: What are the main reasons for your cosmetics?
B: Well, It agrees with my skin and it's not too expensive.
A: Where do you usually buy your cosmetics?
B: Mostly at department stores.
A: OK, that's all. Here's a little gift for you. I wish you'd like it.
B: Thank you.
A: 小姐，打扰了。我能问一些关于化妆品的问题吗？
B: 嗯，好吧。
A: 你一般买什么品牌的化妆品？
B: AUPRES.
A: 你买的主要原因主要是什么呢？
B: 它适合我的皮肤而且不贵。
A: 你一般在哪儿买化妆品？
B: 我一般在商店买。
A: 好的，就这些。这是给你的小礼品，我希望你喜欢。
B: 谢谢。

情景短剧扮演
（Lin Yuan from Haier company is doing questionnaire research in a shopping mall.）
Lin Yuan: Excuse me, Madam. My name is Lin Yuan. I am from Haier company. I am doing a market research now. Can I take you a few minutes to complete this questionnaire?
Customer: Sure.
Lin Yuan: What do you want to have a look at in this store?
Customer: I want to have a look at the fridges.
Lin Yuan: And from where do you usually find the information about the products?
Customer: Oh, I watch advertisements on TV or in the magazine.
Lin Yuan: Fine. Now, why did you choose this one?
Customer: It's not as expensive as the others. What's more, the company offers free service for the 12-month warranty.
Lin Yuan: Fine, well, thank you very much for talking time to complete the form. Goodbye.
Customer: Not at all. Goodbye.
（海尔公司的林媛正在商场里对顾客做问卷调查。）
林媛：夫人，打扰一下，我叫林媛，来自海尔公司。现在我们正在做市场调查，我能占用你几分钟来完成这个问卷调查吗？
顾客：当然可以。
林媛：在这个商店你想看什么呢？
顾客：我想看一下冰箱。
林媛：您是从哪得到关于这个产品信息的？
顾客：哦，我是从电视广告和杂志广告中得来的。
林媛：好的。还有，为什么你要选择这个产品呢？
顾客：跟别的相比它并不贵。更重要的是，这个公司提供12个月的免费质保。
林媛：好的。非常感谢您腾出时间完成这张表。再见。
顾客：不用谢，再见。